Monitors guests' needs on a continual basis, ensuring all requests are promptly filled. Performs as a team with other servers to provide Rocking guest service. Performs all necessary side work. Polishing and rolling silverware, restocking items such as condiment's, filling salt and pepper shakers, cutting lemons, etc. Performs as a team with other Hard Rockers to produce

Enhances the guest experience by providing exceptional service. Services assigned rooms according to departmental specifications, within allotted time. Documents room status on assignment sheets. Greets guests passing in corridors, establishing eye contact. Ensures that equipment in guestrooms is operational TV, remote control, phones, lights, etc. Performs turndown servi

Ensures the kitchens, freezers, bars, and storage areas are clean, well maintained and organized at all times. Ensures floors are dry, clean, and sanitized at all times. Operates pot washing machinery and maintains a hygienic working environment in accordance with hygiene regulations and company standards. Delivers clean china, glassware and silverware to cook's or server

Enhances the guest experience by providing exceptional service and beautifully maintained floors. Vacuums carpets. Sweeps, Mops, and removes trash from guest landings. Cleans walls as needed. Cleans vending areas. Removes linens and trash from Room Attendant carts. Delivers guest request items. Pre strip rooms of dirty linen and trash needed. Keeps all storage areas and l

Enhances the guest experience by providing exceptional service. Cleans floors (vacuum, mop, shampoo); spot cleaning as necessary. (Cleaning all front of house public areas inside the building not leased to partners) Monitors ash/trash containers, cleaning and removing trash as necessary. (trash removal including pool deck, parking garage landings, and BOH offices, etc.) C

Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds. Exchanges gaming chips and slot tickets for guests in exchange for cash. Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Maintains assigned window in a neat, organized, and professional manner. Processes credit card advances, va

Enhances the guest experience by providing exceptional service. Ensures calls are answered promptly and in accordance to department standards. Answer incoming phone calls, and/or transfer to appropriate department or guest room Responds to inquiries regarding property i.e. directions to property, players club, entertainment, hours of operation of venues, etc. Relays "gues

Enhances the guest experience by providing exceptional service. Responds to inquiries regarding property i.e. directions to property, players club, entertainment, hours of operation of venues, etc. Relays "guest requests" to appropriate staff. Enters text messages for guests into the property's management system as requested; relay guest messages. Ensures calls are answer

Monitors guests' needs on a continual basis, ensuring all requests are promptly filled. Performs all necessary side work. Stocks and folds table linen napkins. Restocks items brought to dish room to be cleaned coffee cups, saucers, creamer cups, trays, coffee pots, glasses (wine glasses, water goblets), and silverware . Makes sure supervisor approves side work before leav

Monitors day to day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate. Supervises hotel check in & checkout ensuring quick, courteous and effective service is delivered routinely; assist in the process as necessary. Dev

Enhances the guest experience by providing exceptional service. Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests. Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower. Greets and interacts with guests. Issues pool towels. Ensures that an ample number of po

Enhances the guest experience by providing exceptional service. Services assigned rooms according to departmental specifications, within allotted time. Documents room status on assignment sheets. Greets guests passing in corridors, establishing eye contact. Ensures that equipment in guestrooms is operational TV, remote control, phones, lights, etc. Uses cleaning chemicals

Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines. Performs all duties in accordance with state gaming regulations. Maintains & updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission regarding table game operations. Completes table fills, credits and markers and

Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring c